Privacy Policy

Last Updated: November 18, 2024

This Privacy Policy explains how Nova Management LLC (“we,” “us,” or “our”) collects, uses, and protects the personal information of users who interact with our website (https://www.NovaManage.com) and services. We are committed to safeguarding your personal data in compliance with applicable regulations, including state and federal laws.

By using our services or providing your information to us, you agree to the practices described in this policy.

Nova Management LLC is a property management company located in the state of Connecticut. Our website, https://www.NovaManage.com, provides services related to property management, leasing, and tenant communication.

For privacy-specific concerns, please contact us at:
Email: Leasing@NovaManage.com

Personal Information You Provide

We collect personal information directly from users through forms, applications, and other interactions with our services. This may include:

• Contact Information: Name, phone number, email address, and mailing address.
• Financial Information: Payment details (e.g., bank account or credit card information).
• Tenant Data: Lease details, application information, and maintenance requests.

Why We Collect It:

• To provide, maintain, and improve our property management services.
• To communicate with tenants and owners.
• To process payments, applications, and inquiries.

Automatically Collected Data

When you visit our website, we may collect the following automatically:

• Technical Data: IP address, browser type, operating system, and device type.
• Usage Data: Website interactions, pages visited, and time spent on the site.

Why We Collect It:
To enhance your experience and improve website performance.

By providing your phone number, you consent to receiving SMS messages related to our services, such as reminders, updates, or notifications.

• Opt-Out: You may opt out of receiving SMS communications by contacting us or following the instructions in the message.
• Marketing Restriction: SMS consent and your phone number will not be shared with third parties or affiliates for marketing purposes.

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Our website uses cookies to enhance functionality and collect analytics. This includes:

• Session Cookies: To manage your interactions during a single session.
• Google Analytics: To track website performance and user behavior.

You can disable cookies through your browser settings, though some features may become unavailable.

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

The data we collect is used for the following purposes:

• To manage property and tenant relationships.
• To process payments, applications, and inquiries.
• To comply with legal and regulatory requirements.
• To send service-related communications.

We may share your information with:

• Service Providers: Payment processors, IT providers, and contractors for maintenance or other property-related services.
• Legal and Regulatory Authorities: As required by law or to protect legal rights.

We do not sell or share your data with third parties for marketing purposes.

You have the following rights regarding your personal data:

• Access: Request a copy of the data we hold about you.
• Correction: Request corrections to inaccurate data.
• Deletion: Request the deletion of your personal data, subject to legal requirements.
• Opt-Out: Opt out of certain communications, such as marketing or SMS notifications.

To exercise these rights, contact us at Leasing@NovaManage.com.

We use administrative, technical, and physical safeguards to protect your data, including:

• Encryption: Secure transmission of sensitive data.
• Access Controls: Limiting access to authorized personnel.
• Regular Audits: Monitoring for compliance with data protection standards.

In the event of a data breach, we will:

• Notify affected individuals promptly if required by law.
• Investigate and mitigate the breach.
• Update our security protocols as needed.

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be noted with the “Last Updated” date at the top of this page.